Privacy | Ride Connect

S B Fabricating Inc. ("S B Fabricating", "we", "us", or "our") operates the Ride Connect mobile application (the "Service") — a community ride-sharing and parcel-delivery app for Ontario, Canada. This Privacy Policy explains what information the Service collects, how we use and share it, and the choices you have. By creating an account and using the Service, you agree to the practices described here.

If you have any questions, contact us at sid@sbfab.net.

1. Information we collect

Information you provide

Account & profile: your name, email address, phone number, and (optionally) a profile photo. You sign in with an email and password; authentication is handled securely by Google Firebase Authentication, and we do not store your password in readable form.
Home and trip addresses: your home address (street, unit, city, province, postal code) and its map coordinates, plus the pickup, stop, and destination addresses you enter for rides and parcel deliveries, and any saved favourite addresses.
Ride and parcel details: trip times, passenger counts, cargo/parcel descriptions, rates, notes, and related preferences.
Messages: the in-app chat messages you send to the other party on a ride or delivery.
Ratings and reviews: the ratings and written feedback you submit after a trip. Individual ride ratings are aggregated and shown anonymously.
If you apply to become a driver: your driver's licence number, vehicle details (make, model, year, colour, licence plate, seats) and vehicle photos, the names and phone numbers of up to three personal references, and your consent to a background / driving-record screening. Please obtain your references' permission before providing their contact details.
Subscription status: whether your membership is trialing, active, or expired, and related identifiers. Membership is billed through the Apple App Store or Google Play (managed via RevenueCat) — we never receive or store your credit-card or bank details.

Information collected automatically

Precise location, including in the background: with your permission, the Service accesses your device's GPS location. Drivers' live location is tracked during an active trip (including while the app is in the background) so the rider can see the driver approaching and so trip distance can be measured. Riders' and drivers' current location is also used to match nearby same-day requests. You can turn location access on or off at any time in your device settings; some features will not work without it.
Approximate location derived from your IP address or coarse network location.
Motion & activity data: device motion sensor data used to help measure trip distance.
Device & usage information: device model, operating system, app version, unique device identifiers, and diagnostic / crash logs.
Push notification tokens: a device token used to deliver notifications (e.g. new requests, offers, trip updates, messages).

Information accessed from your device (with your permission)

Contacts: if you grant permission, the app can open your device contacts so you can quickly fill in a name and phone number (for example, a reference or a stop contact). Only the entry you pick is used; we do not upload your contact list in bulk.
Camera & photos: if you choose to add a profile or vehicle photo, the app accesses your camera or photo library to let you select or take that image.
Face ID / biometrics may be used to unlock the app; this happens on your device and the biometric data never leaves it or reaches us.

2. How we use your information

To create and manage your account and provide the Service;
To match riders with drivers (and senders with drivers), post and fill requests, and show relevant nearby requests;
To display a driver's live location to the rider during a trip and to calculate trip distance, wait time, and estimated cost;
To send notifications and reminders you have enabled (and email where applicable);
To manage memberships, trials, and subscriptions;
To review driver applications and support safety and community moderation (including account approval, blocking, and handling reports);
To provide customer support, prevent fraud and abuse, and comply with legal obligations.

3. How we share your information

We do not sell your personal information. We share it only as described below:

With other users, to make a trip work: when you and another user are matched on a ride or delivery, certain details are shared between you — your name, phone number, profile photo, ratings, and (for drivers) vehicle details. During an active trip, the driver's live location is shared with the rider. Please share only what you're comfortable with.
Service providers who process data on our behalf:
- Google Firebase (Cloud Firestore database, Authentication, Cloud Messaging, and Cloud Functions) — stores your account and trip data and delivers notifications;
- Google Maps Platform — receives addresses and coordinates to provide maps, geocoding, routing, and time/distance estimates;
- RevenueCat — manages subscription entitlements (receives your app user identifier and purchase status, not payment-card data);
- Sentry — receives diagnostic and crash reports to help us fix problems;
- Apple App Store / Google Play — process membership payments under their own privacy policies.
These providers may process and store data outside your province, including in the United States, and are permitted to use it only to provide services to us.
Legal and safety: we may disclose information where required by law, subpoena, or lawful request, or where necessary to protect the rights, safety, or property of our users, the public, or us.
Business transfers: if S B Fabricating is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Location data

Because Ride Connect coordinates real-world rides and deliveries, location is central to the Service. We collect precise location, and — for drivers with an active trip or the "available for quick runs" toggle on — we may collect location in the background so the rider can follow the driver and so distance can be measured. We collect background location only while it is needed for an active or offered trip, not continuously. You can enable or disable location access, including background access, at any time in your device's settings.

5. Data retention and deletion

We keep your personal information for as long as your account is active and as needed to provide the Service, and afterwards only as required for legitimate business or legal purposes (for example, records of completed trips).

You can request deletion of your account and associated personal information at any time by emailing sid@sbfab.net. On deletion we remove your account and personal data from our active systems, except information we are required to retain by law or that is necessary to resolve disputes or prevent fraud. Some records shared with other users as part of a completed trip (for example, trip history on the other party's account) may persist.

6. Security

We use reasonable safeguards to protect your information, including encryption in transit, access controls, and reputable cloud infrastructure (Google Firebase). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children's privacy

The Service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact sid@sbfab.net and we will delete it.

8. International transfer

We are based in Canada and store data primarily on Canadian and U.S. cloud infrastructure. If you use the Service from outside Canada, your information will be transferred to and processed in Canada and other countries where our providers operate, which may have different data-protection laws than your own.

9. Your rights and choices

You may access and update most of your information directly in the app. You may also request access to, correction of, or deletion of your personal information, and you can control location, contacts, camera, notifications, and other permissions in your device settings. To make a request, email sid@sbfab.net.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and, for material changes, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised policy.

11. Contact us

S B Fabricating Inc.
Ontario, Canada
Email: sid@sbfab.net
Website: rideconnect.ca